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Developing Leadership Empathy: Key to Success
In 2009, business writer Karl Albrecht published a five-part model of social intelligence in his book Social Intelligence: the New Science of Success, cleverly defined with the acronym “S.P.A.C.E.”:...
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Empathy: A Powerful Business Strategy
In an uncertain economy, empathy may seem like a soft business skill. It can, however, serve as a catalyst for new growth, innovation and employee engagement, all of which drive profits and long-term...
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Empathy and Customers in the Information Age
I’ve been thinking about our need to connect more with customers and demonstrate more empathy, especially in large organizations and workplaces. Some companies excel at this, but most don’t. I see this...
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Empathy: When Leaders Lose Touch with Customers
What happens to companies when they focus on the numbers, instead of what customers want? Lack of empathy can lead to a company’s demise. Some business executives dismiss the need for empathy, favoring...
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Leadership Self-Deception: Are You “In” or “Out” of the Box?
I’ve been reviewing concepts about leadership challenges and self-deception. This is a common problem that leaders must confront with each promotion to greater responsibility. It’s something we work...
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